公众对餐饮服务食品安全知识、态度、行为的调查分析

Investigation and analysis of public Knowledge-Attitude-Behavior of food safety in catering services

中文关键词:  韩城市  餐饮服务  食品安全  调查分析

英文关键词:Hancheng  catering services  food safety  survey analysis

中文摘要:

      目的 掌握公众餐饮服务食品安全知识、态度、行为情况, 发现公众对餐饮服务食品安全的关注点。方法 通过现场问卷调查与网络问卷调查2种方式, 随机对500名韩城市公众进行了问卷调查。结果 公众对餐饮服务食品安全的关注水平和满意水平均较高; 关心餐饮单位是否具备相关许可证件的公众比例达到了53.35%; 投诉举报电话的知晓率达到了79.29%; 遇到食品安全问题时的维权方式主要是与经营者交涉; 大部分公众对推广“阳光厨房”工作持积极认可态度; 公众对餐饮服务食品安全态度主要受微信、微博朋友圈的影响; 餐饮服务食品安全问题主要由餐饮店不讲诚信造成的; 产生餐饮服务食品安全问题的主要因素是由加工过程卫生不达标造成; 监管部门应重点整治的对象是无证照餐饮店; 最担心发生食品安全问题的食品种类是油炸类食品。结论 通过此次调查分析, 可以从公众视角全面了解韩城市当前餐饮服务食品安全情况, 发现监管部门应该加强的监管环节、对象及种类, 有针对性的提出对策与建议, 为提高餐饮服务食品安全公众满意水平, 进一步加强餐饮服务食品安全监管工作提供理论和数据参考。

英文摘要:

      Objective To master the Knowledge-Attitude-Practice of the public on food safety of catering services, and find the public concern about food safety in catering services. Methods The questionnaire survey was conducted among random 500 persons in Hancheng through on-site questionnaire survey and online questionnaire survey. Results The level of public concern and satisfaction about food safety of catering services were relatively high. The proportion of the public concerned about whether catering units had relevant licenses reached 53.35%. The awareness rate of complaint calls reached 79.29%. The main way of safeguarding rights was to negotiate with operators when the public confronted with food safety problems. Most of the publics held a positive attitude towards the promotion of “Sunshine Kitchen” in restaurants. Public attitudes towards food safety in catering services were mainly influenced by Weixin and Weibo circle of friends. Food safety problems in catering services were mainly caused by dishonesty in restaurants. The main factor causing food safety problems in catering service was the hygiene of processing process that was not up to the standard. The regulatory authorities should focus on unlicensed restaurants. The main category of food that the public was most worried about was fried food. Conclusion Through the analysis of the questionnaire, we could get a comprehensive understanding of the public’s Knowledge-Attitude-Behavior about food safety of catering services in Hancheng from the perspective of the public, find out the links, objects and types of supervision that should be strengthened by the supervision department. In order to improve the public satisfaction level of catering service food safety, and provide theoretical and data reference for strengthening the catering service food safety supervision.